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http://inpas.ru/en/content/part/203/ |
Following the phase of software launch, companies come to another natural phase of software's lifecycle - maintenance and updates. During usual updates, the software gets changed in order to exclude defects revealed during exploitation, INPAS specialists add new functions, and enhance efficiency, convenience and software applicability.
Software support service is provided in the framework of:
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Service Agreement,
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Extended training courses and consultancy,
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Certification in International Payment Systems (IPS),
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Additional services.
Service (support)
agreement
Technical support of the Company's software consists of three standard levels, each of them containing a certain set of services. The client can choose the level of support corresponding to his requirements:
«Economic»
«Basic»
«Priority»
There is a VIP-support intended for clients with special requirements, terms and conditions of such services are stated in separate agreement.
Extended advisory (training)
Training services are intended for bank specialists working with POS devices (EFT POS-terminal/cash desk + software).
Live consultancy course on all main features of company's software and it's day to day maintenance. Training classes can be organised both in Client's offices or INPAS offices. Courses with individual schedule are also available on request.
Types of suggested courses:
Certification in International Paying Systems (IPS)
The Company provides consultancy services about certification in International Paying Systems.
Types of services on certification in IPS
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Information for application forms (free of charge!)
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Filling in application forms
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Consultancy & advisory on all stages of certification
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The whole process of certification in INPAS
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The whole process of certification in Client's office
Additional
services
The Company offers the following list of additional services on software maintenance:
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Installation and adjusting software developed by the company, on the Client’s territory with brief instructions.
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Technological support on software upgrade for INPAS-generated software.
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Technological software can be installed to adjust and diagnose applied soft.
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Consultancy services (by phone or e-mail) on POS-terminal and service software
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Installation of hard- and software solutions by the Company
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Clients Information support
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Technical and technological advice
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Providing with new versions of software and maintenance documentation.
INPAS on-line services are very popular with clients, and include:
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«Hotline» — client’s information help desk based on frequently used types of communication: phone, fax, e-mail, internet. INPAS specialists will advice you on hard- and software maintenance.
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«Maintenance news» — a news tape where the messages from company support departments are displayed. Maintenance news will tell you about a new patch developed, a new edition assembled, legislative requirements adopted, or the system documentation updated and many other things.
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«Personal office» — authorized entry for clients who's signed maintenance agreement. After authorization, client opens a personal page on where he can choose information he is interested in (from a list of services available under agreement). At the pages dedicated to software, the client can:
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Browse the new information
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See or change his own personal information
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Review the set of services provided under the maintenance agreement
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To submit an inquiry to INPAS maintenance department, and it will be automatically registered
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To check the progress on your inquiry
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To see the log of inquiries sent from the client's page
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To communicate and exchange documentations with support service (if necessary)